click + collect

Click + Collect at Cranstons – open to all!

Shop our most popular products from the comfort of you home and pay online. Collect from our car park (10am-11am or 2pm-3pm) or from the butchery counter in the FoodHall (5-6pm).

This service is available at our Cumbrian Food Hall in Penrith and at our Orton Grange and Brampton Food Halls.

Our shop in Hexham is operating its own separate collection and delivery service. If you wish to order a collection or delivery from Hexham please give the shop a call on 01434 602 271.

All six of our shops remain open with strict social distancing measures in place for those who want to access the full product range (find out how Cranstons are keeping those who visit our shops safe).

How does Cranstons click and collect work?

Step 1: Shop the range

Add the products you would like to your online basket: the minimum spend is £30.

Step 2: Book a slot

At the checkout choose which of our Food Halls you would like to collect from and when you will collect. Mornings – 10am to 11am or early afternoons – 2pm to 3pm from our car parks. Or late afternoon collect inside the store – 5pm to 6pm.

Step 3: Pay for your order

Once you have paid you will receive a confirmation email confirming your order and collection slot (please check your spam if you don’t receive it)


Step 4: Morning + early afternoon slots collect your order in our car parks

Arrive at our Food Hall at your designated collection time and day and park in the collection area of the car park leaving your boot open.

Open your boot then ring the shop to say you are here for collection giving the order name and number.

A member of our team will come out and place the shopping in your open boot. Once the staff member has gone close your boot, journey home and enjoy your fresh local produce!


or Step 5: Late afternoon slot: Collect your order in our shop


Go into our safely operating shops and collect your order at the butchery counter in store at our Cumbrian Food Hall, Penrith; Orton Grange or Brampton shops.



Our dedicated Click + Collect helpline 01768 807 148 is open 9am – 11am Monday to Friday.

Once your order has been processed Cranstons cannot accept any order alterations. We are unable to swap or add products and we cannot alter your collection site or collection time. 

Looking for our national delivery service?

Our click and collect service is for those self isolating. We urge anyone who isn’t self isolating to please use our shops where social distancing measures are being enforced or to shop online for national delivery.

Please note the prices on our national delivery shop are higher than our click and collect shop prices. This is because product being dispatched via our national courier has to be prepared and packed differently to our shop products incurring higher labour and packaging costs.


    Award winning
    produce & meat


    Prepared fresh by
    our master butchers


    £30 Click & Collect
    minimum order